Top 10 Untold Truths of Chick-fil-A (Part 2)


Founded about 75 years ago and the home of
the original chicken sandwich, Chick-fil-A is a well-known American fast-food chain.
But this famous fast-food brand has a number of interesting truths that not many are aware
of. Continuing with our revelations, here are 10 untold truths of Chick-fil-A – part
2! It is a fast-food chain with the friendliest
employees Chick-fil-A is known to have the friendliest
employees in the fast-food business. And it’s not just us saying that; most customers
have reported that they feel that Chick-fil-A employees are extra-friendly. While most fast-food
restaurants concentrate on fast service, increasing foot traffic and aggressive advertising strategies,
Chick-fil-A’s founder, S. Truett Cathy, had envisioned a fast food restaurant that
puts customer satisfaction first and above all else. He wanted the restaurant staff to
always be courteous and polite to customers. According to a publication, the staff is trained
to be exceedingly courteous and follow a set protocol for friendliness and politeness to
ensure a great service experience for customers. Thus, ‘thank you’ and ‘please’ are
unfailingly used by Chick-fil-A employees when interacting with customers. In fact,
Chick-fil-A was voted as the ‘most polite chain restaurant’ in a 2016 survey of drive-thru
service restaurants. It beat 15 other fast-food chains in the survey to reach the coveted
spot. Another interesting fact about Chick-fil-A employees is that they are trained to use
‘elevated language’ with customers. So, you’re more likely to hear ‘my pleasure’
instead of ‘you’re welcome’ from restaurant staff. Chick-fil-A generously supports employee education Chick-fil-A is as dedicated to its employees’
well being as it is towards its customers. Honoring the religious belief of its founder,
S. Truett Cathy, Chick-fil-A is known for its standout feature of Sunday restaurant
closures – all Chick-fil-A restaurants are closed on Sundays. Besides honoring the founder’s
religious beliefs, the restaurant chain is also dedicated to taking care of its employees’
futures. It does so by helping its employees go to college. Chick-fil-A’s founder placed
a lot of emphasis on higher education. It is widely believed that the company has generously
provided college scholarships to the tune of $35 million to its employees since 1973.
The company believes in investing in the future of its employees so as to empower them to
lead better lives. That is probably one of the many positive reasons for employee satisfaction
at Chick-fil-A. The company has an ongoing employee initiative called ‘Remarkable Futures’
that is committed to funding the education of its employees. As part of this initiative,
in early 2019, Chick-fil-A reportedly gave out upwards of $15 million in educational
scholarships to about 6000 employees in its American restaurants. There is a Chick-fil-A in almost every state Chick-fil-A became famous for its lip-smacking
chicken sandwich that was created to match the hamburger craze of the 1960s. But not
many know that the legendary sandwich was born out of a poultry surplus of that time.
And the founder created the sandwich by using the unique technique of pressure frying the
chicken to give it a juicy taste and texture. Adding a super-secret mix of seasonings and
spices along with tasty pickles gave it a distinctive taste. Though the final result
may look very simple, one bite of the sandwich and one realizes the complex layers of flavor
that make a Chick-fil-A sandwich. The original recipe of the chicken sandwich was the founder’s
creation and is now a trade secret. With such a deep history and unmatched taste, Chick-fil-A
soon became a nationwide phenomenon. It has outlets in many countries across the world
and in almost every state of the United States. We say ‘almost every state’ because there
are three U.S. states that do not yet have a Chick-fil-A. Besides Vermont, Hawaii and
Alaska, all the other 47 states have one or more than one Chick-fil-A outlet. Chick-fil-A’s secret menu is quite extensive Most fast-food restaurants have a secret menu
i.e. a range of off-menu items that customers in the know can order. And Chick-fil-A is
no exception to this rule. In fact, Chick-fil-A is known to have quite an expansive secret
menu. Although its signature item is the original chicken sandwich whose recipe is
a major secret within the company, there are a plethora of other items on the menu, including
variations of the chicken sandwich, salads, desserts, drinks, breakfast items, sides,
and more. Many customers have discovered that there are a range of secret menu items that
Chick-fil-A employees will make for you if you just ask nicely. Some of the items on
this secret menu are a Buffalo Chicken Sandwich, Double Decker Sandwich, Cheese Fries, The
Spicy Char, Double Double Down, Root Beer Float, Grilled Cheese, and more. The process
to order these secret menu items is easy; either you can just ask for them by their
name or describe the item so that the staff can make it for you as required. If you want
a Double Decker Sandwich, just ask for two patties in your chicken sandwich. If you ask
for a Double Double Down, your sandwich bun will consist of two pieces of fried chicken
with two chicken patties, bacon and cheese. For those craving a tangy sandwich, go for
the Buffalo Chicken Sandwich that comes doused in tangy Buffalo sauce. You can even get a
quesadilla at Chick-fil-A; just ask for a charbroiled chicken in a grilled flour tortilla
and ask for cheese and your desired sauce to be added to it. While their waffle fries
are well-known, try their Cheese Fries too, for they are just regular waffle fries with
a melted cheese slice on top. And how can you forget drinks; there is a secret menu
item in drinks too! Go for a Root Beer Float; most employees will serve it right up, but
if they don’t, just ask for root beer to be poured on top of a vanilla milkshake with
a scoop of soft serve on top. Yum! There’s a Hawaiian-themed Chick-fil-A in
Georgia Even though they do not have a location in
Hawaii yet, Chick-fil-A has managed to open a Hawaii-themed restaurant in Fayetteville,
Georgia. The restaurant is the brainchild of Chick-fil-A founder, S. Truett Cathy, and
is aptly called ‘Truett’s Luau’. The restaurant is close to the founder’s heart
since he opened it when he was 92 years old. He had envisioned a restaurant with a relaxed,
vacation-style environment where customers could have an excellent meal with family and
friends. In the founder’s mind, nothing embodied this spirit more than a Hawaiian
luau. He reportedly sketched out the details of this restaurant in the form of doodles
and notes on a 3×5 index card. The restaurant opened at the end of 2013 in a massive 8000
square foot space and is now the largest restaurant in the Chick-fil-A portfolio. Truett’s
Luau brought to life the founder’s vision of a festive Hawaiian theme. With nearly 50
years of restaurant business experience and nearly 1700 restaurants to his name, it isn’t
surprising to hear that almost every décor element in the restaurant was handpicked by
Truett himself. As for the food, besides the regular chicken items, the restaurant also
serves pork and tropical seafood. Anyone can open a Chick-fil-A outlet Most fast-food chains operate on a franchising
model. And owning a fast-food franchise is a great source of income for many investors.
But many people believe that opening a fast food outlet is an expensive affair requiring
massive initial capital, time and manpower investment. But that isn’t the case with
Chick-fil-A. Opening a Chick-fil-A outlet is not very expensive; all you need is $10,000. Unlike
other fast-food franchises, Chick-fil-A believes in keeping the cost of initial investment
low so that anybody with a decent amount of interest and money can approach them to open
an outlet. Reportedly, the company will even pay all the initial business costs like real
estate purchase, equipment, restaurant construction costs, etc. But the ownership of the outlet
will remain with Chick-fil-A. Since it has a reputation to maintain, operating a Chick-fil-A
franchise is not easy. The company has a stringent screening process in selecting a franchisee.
To become a franchisee, alongside an initial capital of $10,000, reportedly all franchisees
must pass through a series of interviews and undergo a thorough training program, all of
which are a time-consuming process. Each franchisee is chosen after careful consideration by the
company bosses to ensure adherence to company values and customer service practices. To
become a franchisee, Chick-fil-A has a set of conditions that must be complied with,
like, the restaurant operator/franchisee must be actively involved in the running of the
outlet, the restaurant location is selected by Chick-fil-A and not the operator, each
franchisee can only operate one location, etc. An adherence to the company’s strict
Christian values is likely also a large factor. Chick-fil-A employs clever advertising tactics Even if you’ve never eaten at Chick-fil-A,
you are sure to have come across a signboard or advertisement for it featuring a cow mascot
that is seen writing ‘Eat Mor Chikin’ in all capital letters. This very clever and
unique advertising strategy is said to be the brainchild of The Richards Group and the
first of such billboards came up in Dallas, Texas. There has been no looking back in terms
of a company mascot ever since. The concept consists of Holstein dairy cows holding, painting,
or wearing signboards that read the cheeky company slogan ‘Eat Mor Chikin’ which
encourages customers to eat more chicken sandwiches instead of burgers or steaks. The now-famous
cows and slogan are seen everywhere. But the initial mascot of Chick-fil-A was a chicken,
Doodles, who can still be seen on the Chick-fil-A logo. Apparently, Chick-fil-A hosts an annual
Cow Appreciation Day in July where customers can dress up as cows and receive complimentary
meals. There is no secret recipe for the delicious
Chick-fil-A sauce Chick-fil-A is popular with customers not
just for its scrumptious chicken sandwiches and waffle fries, but also its Chick-fil-A
sauce. For years, customers have dipped their fries and chicken nuggets in this delicious
sauce and tried to figure out its secret recipe. But here’s the secret: there is no secret
recipe for the sauce! Sure, the sauce tastes magically yummy, but its recipe is not a secret
at all. In fact, the people at Chick-fil-A themselves revealed the recipe of the sauce
on Twitter. The official Twitter account of Chick-fil-A once mentioned that their signature
sauce was a mix of honey mustard, ranch and barbecue sauces. As simple as that! With such
easily available ingredients, anybody can whip up the Chick-fil-A sauce at home. Chick-fil-A and the same-sex marriage controversy Founded on the strong Christian beliefs of
S. Truett Cathy, Chick-fil-A has been involved in a same-sex marriage controversy since 2011.
Many media outlets reported that Chick-fil-A was donating millions of dollars to organizations
and co-sponsoring events that were opposed to same-sex marriage. Some outlets even reported
that a charity founded by Truett and his wife, The WinShape Foundation, did not permit same-sex
couples on its marriage retreats. In direct response to these reports, it was reported
that students across the U.S. campaigned for a ban or removal of Chick-fil-A restaurants
from their university campuses. The controversy hit a crescendo in mid-2012 when Truett’s
son and Chick-fil-A COO at that time, Dan, made a public statement opposing same-sex
marriage, which was met with severe political and public disapproval. But to counter the
protests of same-sex marriage activists, a former Arkansas Governor announced a ‘Chick-fil-A
Appreciation Day’. To put an end to the controversy, a civil rights organization issued
a statement that ‘Chick-fil-A had ceased donating to organizations that promote discrimination,
specifically against LGBTQ civil rights.’ This statement was never officially confirmed
by Chick-fil-A, though supposedly all persons are said to be treated equally at Chick-fil-A
outlets now. Chick-Fil-A believes in upcycling Committed to doing their bit to protect the
environment, the folks at Chick-fil-A have invested in upcycling plastic bottles to create
staff uniforms. The company partnered with a South Carolina-based apparel manufacturer to
create a sustainable material from which to make staff members’ polo shirts. After extensive
research, they came up with a material, RPET fabric, that incorporated bamboo fibers, organic
cotton and recycled materials like plastic bottles. By mid-2017, about 100,000 Chick-fil-A
employees were wearing polo shirts made from this upcycled material. The use of plastic
bottles in making the polo shirts reportedly saved 5.3 million bottles from being dumped
into landfills or in the oceans. Reportedly, each polo shirt contains anywhere from 9-19
plastic bottles. This apparently makes Chick-fil-A employees the first ones in the fast-food
industry to wear uniforms made from upcycled and reclaimed plastic bottles. Satisfy that craving with another BabbleTop
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Comments

  1. Now i really want to try chick-fil-a’s food (they’ve never available in my country :’( l’m so unlucky )

  2. Well they do have some of the best chicken sandwiches and dominate in that department!!
    Oh….
    And off topic….
    @ 0:35 that is one cute female employee and would have me coming there everyday!!
    👀😲😍🤩

  3. Man chick fil a is the greatest fast food restaurant ever I try to eat they double down tommorow thx for the info babble top

  4. It always knocks me out of my socks when they say it's my pleasure to serve you . And don't forget getting your baby stuffed cows for free

  5. Still have not gone to one and like I have said before there is one inside the mall & one outside it which means they are probably good.
    Any time I was a cashier i was always nice even though some of the customers were rude as all hell.
    religion is a joke and remaining closed cause it's supposed to be gods day is even a bigger fucking joke! When will the world wake up and realize religion is nothing more then a control which was made by man to control man for the weak willpower & minded ppl!

  6. Me: I'll have the chicken sandwich ahem and I'll have it double-double down.
    Employee: What are you talking about?

  7. I went to a Chick-fil-A in Atlanta and the person at the drive through was clearly transgender. Said person was weary heavy make-up, very respectful and kind and of course I was as well. I don't think they felt very oppressed and needed to be liberated. A lot of folks don't realize that some of the anti LBGT "hate groups" they were allegedly funding were the Salvation Army and a Christian Youth Sports program not NAZI youth camps. Anyway. maybe miserable people are offended when they are treated nicely by the cashier and demand that they all be shut down and cancelled!

    “If the world hates you, keep in mind that it hated me first. If you belonged to the world, it would love you as its own. As it is, you do not belong to the world, but I have chosen you out of the world. That is why the world hates you. Remember what I told you: ‘A servant is not greater than his master.’ If they persecuted me, they will persecute you also.- Jesus

  8. The best secret menu item is the Spicy Grilled sandwich, though there are talks of it becoming an official item. This is from a worker.

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  10. Excellent video, Babble Top! I saw a Chic-fil-A somewhere in an airport during my USA visit last summer. I was kind-of in a hurry and wasn't able to try it. Too bad. Keep up these great videos! (Again, I love this host's voice!)

  11. I just wish they would bring back the 16 piece nuggets. I don't eat fast food often, but when I do, I want it All! 😛

  12. in England the last outlet closed last month. General public not on bored with their political beliefs in this day and age. the slogan they aquired here was CLUCK OFF funny hey. English may be stereotyped conservative but we can kick ass as good as anyone. i have never been to any restaurant but hear food is good. if over the pond one day will give it a try. oh 1964 how things were different back in the states then not going into detail. love the vids keep up good work lol

  13. Attention Chic-fil-a, Bring back the Chicken Salad sandwich. You 'll get back thousands of customers and my business too.

  14. The method of cooking fried chicken with numerous spices was pioneered by Harlon Sanders. The boneless sandwich was popularized by Mr. Cathay. Both were marketing genius'.

  15. And you believe that lie about not funding strait camps of course you do your the same morons that said they no longer sell extra flaming hot Cheetos

  16. They just opened one of these near my house and I'll starve before I'll give these bigots my money. I'm disgusted at how many people are like, "Yeah, they gave money to hate groups but mmm chicken tendies!!" This place can eff all the way off. But of course, nobody cares as long as they get their deep-fried garbage, so they'll keep on succeeding and opening new locations.

  17. I have never had chick fil a 😩😩😩😩😩😩😩😩😩😫😫😫😫😫😫😫😫😫😫

  18. My chick fil a Made a super bowl ad because the owner helped a family adopt a kid they took to chick fil a every Saturday as foster parents

  19. Chick-fil-A is the only fast-food restaurant that I take my family to , you can tell that you are eating a real chicken not a spongy thing, I didn’t eat at McDonald’s for more than 15 years

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